Privacy Policy

Sweetie Paws Dog grooming is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our online booking system for dog grooming services.

1. Information We Collect

When you use our website or book an appointment, we collect the following information:

• Personal Information: Name, email address, phone number

• Pet Information: Dog's name, breed, age, grooming preferences, medical conditions, or any special requests you provide for your pet's care

• Booking Details: Appointment date and time, service type

• Payment Information: Credit card details for processing payments (processed via a secure third-party payment processor)

• Browsing Data: IP address, device type, browser information, and site usage data via cookies (see section on cookies below)

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and confirm your grooming appointment and provide the requested services

• To contact you regarding your booking, send appointment reminders, or follow up after services

• To improve our website and services by analyzing user behavior and preferences

• To process payments securely

• To send marketing communications, if you opt-in to receive updates, promotions, or offers

3. How We Protect Your Data

We implement a variety of security measures to ensure your personal and payment information is protected, including encryption and secure storage. However, no online system is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third-party service providers who help us operate our website, process bookings, and handle payments. These third parties are contractually obligated to protect your information and only use it for the services they provide.

We may also share your information if required by law, or to comply with legal obligations, resolve disputes, or enforce agreements.

5. Cookies

We use cookies to improve user experience, analyze site traffic, and enhance functionality. Cookies are small files stored on your device. You can control cookie settings in your browser, but disabling cookies may affect some functionality of our website, including the booking system.

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your information

• Request the deletion of your personal data (subject to certain exceptions)

• Opt-out of marketing communications

To exercise any of these rights, please contact us at [contact email or phone number].

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, we securely delete or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review it periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you need assistance managing your personal information, please contact us at:

Sweetie Paws Dog Grooming
Email: sweetiepawsgrooms@gmail.com